5. Then write letter from Messrs. Gerome & Troyon to Richards, stating that they regret that they cannot open an account with him. They will be pleased, however, to sell goods to him, but can do so only when a full remittance accompanies order. Close with a wish that he may be able to accede to their terms, and with the promise that they can give satisfaction at all times, as the variety and reputation, of their canvases are unexcelled. Exercise 13 You have received an order for five hundred dollars' worth of goods from Thomas Pierce, of 19 Queen Street, Lancaster, Pa. You are not acquainted with him. Write letter acknowledging receipt of order, and stating that inasmuch as this is his first order, it will be necessary for him either to furnish reference or to send a check for the amount of the order, which you will then be pleased to fill. Add a complimentary close. Exercise 14 1. Messrs. Williams & Beasley, of 917 Walnut Street, Philadelphia, Pa., have just received notice from the Union Freight Company, Broad and Market Sts., Philadelphia, of the arrival of a box of goods from Messrs. C. & G. Bromwell, 372 Broadway, New York, which they ordered fifteen days previous. They decline to receive the goods because of the delay and as they have lost sales in consequence. Write letter from Williams & Beasley to Messrs. C. & G. Bromwell, stating that they refuse to receive the goods, giving reasons. 2. Then write letter from C. & G. Bromwell to the Union Freight Company, requesting the return of the goods at Bromwells' expense. 3. Then write letter from C. & G. Bromwell to Williams & Beasley, acknowledging receipt of letter refusing to receive the goods sent. Apologize for the delay in sending, which arose from an oversight of the shipping clerk. Add that they were sent with a knowledge of the delay, but with the hope that they might still be in time. Close with the hope that this mistake will not interrupt their pleasant business relations, and with the assurance that every effort will be made to prevent a recurrence of a failure to fill orders in time. Exercise 15 1. Messrs. Robinson & Reynolds, of 29 Madison Ave., Chicago, desire to open business relations with Cooley, Morse & Co., of 99 Broadway, New York, for the purchase of large orders of hardware materials from time to time, on 90 days' credit. They give several names as references. Write letter to this effect. 2. You are traveling salesman for Cooley, Morse & Co. They write to you at Auditorium Hotel, Chicago, Ill., that they have received the foregoing letter, which they inclose, and ask you to investigate the standing of Robinson & Reynolds. Write their letter. 3. Write a report to the effect that you called on Robinson & Reynolds, and after a long interview came away with very unfavorable impressions. That all your efforts were unsuccessful in drawing from them information regarding their affairs; that very little business activity was manifested while you were present, and, from information you gained from other reliable sources, you believe they do not stand well in commercial circles, and you think it is questionable if reliance can be placed upon their statements. You advise cautious dealings with them. 4. Write letter from Cooley, Morse & Co. to Robinson & Reynolds, acknowledging receipt of Robinson & Reynolds' letter, and expressing regret that they cannot extend to Robinson & Reynolds the credit they desire. Cooley, Morse & Co. further state that they are, of course, desirous of extending their business relations, and therefore will be pleased to furnish goods to Robinson & Reynolds at discounts for cash payments, which would more than counterbalance a credit of 90 days. They express the hope that Robinson & Reynolds may be able to comply with these terms, and await further correspondence from them. Exercise 16 1. Edward Bond, William Slater, and A. P. Warren have been appointed a committee on behalf of the Economic Society of the Denver High School to secure James M. Brill, Esq., of Central City, Colo., to deliver before the Society his lecture on "The Distress of Nations." F The Society is prepared to pay a lecture fee of fifty dollars. It will suit their standing appointments to assign one of the following dates for the lecture: January 31, February 11, or February 27; if one of these is not possible, the Society will endeavor to accept any date that the lecturer may choose between January 31 and the first of March. Write letter to James M. Brill, Esq. 2. Then write letter of acknowledgment from James M. Brill, Esq., to the above-named committee, thanking them for the invitation to address their Society. Express his regret at not being able to accept any of the dates they specify, owing to other engagements, but if February 2 or 24 will be agreeable to them, it will give him pleasure to accept. He requests an immediate reply, as he is holding other plans in abeyance until hearing from them. 3. Then write letter from the committee to James M. Brill, Esq., thanking him for his letter, and selecting February 24. Exercise 17 You have just received the following letter from a friend: SEATTLE, WASH., : DEAR MR. Knowing the experience you have had in business, and remembering your kind offer to help me with your advice whenever I should feel inclined to seek it, I write for some information in regard to the writing of business letters. Will you kindly give me your idea of what constitutes a good business letter, together with such suggestions as you think will be helpful in carrying on a large and increasing correspondence? Yours very truly, JOSEPH YOUNG. Write a letter of at least 150 words in reply to the above. Exercise 18 You are in receipt of the following letter:- 229 COMMONWEALTH BLDG., OMAHA, NEB., MY DEAR MR. : (Date.) I have just opened law offices at the above address, and as I am unfamiliar with business systems I write you for a little advice. My business necessitates my keeping full and accurate records of all my correspondence, and as I know that you are familiar with the systems in use, I beg to request that you give me some information regarding them, with your opinion as to the best. Thanking you in anticipation, I remain Yours very truly, JAMES B. ANDERSON. Write a reply to the above. CHAPTER V LETTERS ORDERING GOODS MUCH delay and confusion are caused by carelessness in letters ordering goods. Such letters require the following to be accurately and clearly stated: 1. The full name and address of the person ordering the goods. 2. If goods are to be charged, the charge name and address should be given. 3. If remittance is sent to pay for goods ordered, the nature and amount should be indicated. 4. The article ordered should be distinctly specified. 5. Shipping directions, such as express, mail, or freight, should be given. If express address is different from mail address, that should be stated also. 6. Quantities, figures, sizes, and measurements should be precisely mentioned. 7. In ordering from a catalogue where the goods are represented by number, the number should always be given, the article specified, and the particular catalogue mentioned, together with the number of the page on which reference to the article may be found. The various items should not be scattered throughout the letter or written as a part of the text; but they should be gathered together in one place, and |